Return policy

Our return policy lasts 15 days. If 15 days have passed since the day after your delivery, we unfortunately cannot offer you a refund or exchange. In the case of orders delivered in several shipments, the 15-day period begins the day following delivery of the last product.

EXP EDITION OF YOUR RETURN

The shipping costs for returning your item are offered to you by PAUÈME (excluding the Inventory period during which returns are the responsibility of the customer) based on the least expensive shipping method available on the website for the Metropolitan France only . In the package you will find the return label to stick on the top of the package.

For all areas other than mainland France (Europe, Africa, America, Asia & DOM TOM [Guadeloupe, Martinique, Réunion, Guyana, St Barthélémy, St Martin, Mayotte, French Polynesia, Wallis & Futuna, St Pierre and Miquelon , New Caledonia, Southern Zones]), return costs will be the responsibility of the customer. It is not possible to exchange from the areas listed above. If the size of the product is not suitable, PAUÈME will refund the order and the customer will have to place a new order to receive the product in another size.

All discounted items purchased during inventory periods will be eligible for a return but the amount to be refunded will be deducted from a return fee of €7.90.

IMPORTANT I The return form must be downloaded, completed and included in the package. It is very important because it helps us process your return more quickly. CLICK HERE

Here is the return address :
REGIS MARTELET P/C PAUEME
RUE DES TERRES FRANCHES
21160 MARSANNAY LA COTE

The price of return from the areas listed above is:

• 18€ for member countries of the European Union (except the French Overseas Territories)
• 25€ for the French Overseas Territories
• 25€ for countries outside the European Union

REFUNDS (IF APPLICABLE )

Once Pauème has received and inspected the returned Product(s), we will inform you of our decision regarding the approval or rejection of your refund request.

In the event of rejection, PAUÈME will return the returned products to the customer and will not reimburse the price.

If your request is approved, then your refund will be processed, and a bank transfer will be made. PAUÈME will process the refund as soon as possible and, in any case, within thirty (30) days following the day of receipt of the products.

If your request is approved PAUÈME will refund all payments received from affected customers for returned products including transportation costs corresponding to the least expensive shipping method available on the website.

For customers outside mainland France , the cost of the return will be deducted from the reimbursement of the total amount of the order.

 All discounted items purchased during the summer inventory between 07/09 and 07/23 will be eligible for a return but the amount to be refunded will be deducted from a return fee of €7.90.